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Frequently Asked Questions (FAQ)

How do I download CD Trustee to try it out for free?
Does CD Trustee work with Windows XP?
I lost my registration code!  What do I do?
Tips for inserting and looking up CDs.
General tips when you have a problem.
I think I have an older version of CD Trustee.  How can I get an update?
How do I back-up CD Trustee?
How can I transfer CD Trustee to a new machine or new hard drive?
How do I manually add albums, artists, and tracks?
Can I publish my list of songs on the Web?
How do I restore my album data?  My hard disk crashed!
An artist is sorted by first name instead of last name.  How do I change this?
My hard drive crashed.  Do I need a new registration code?
The registration code you gave me does not work!
Some of the data automatically added for my albums is wrong.
I can't find an album that was automatically added.
What about future updates to the program? 
How do I get album cover pictures?
Facts about the album and artist data in CDDB
Can I put my album data on a different hard drive?
A disc I inserted was not found in the CDDB database. Can I add it?
How can I submit an album to CDDB without typing it in again?
Can I export my album data or reports to a file?
The CD Player or other software starts up automatically when I insert a CD for lookup.
Nothing happens when I insert a CD for lookup, or my computer hangs
The Gracenote/CDDB Registration Wizard does not appear the first time I try to look up CDs.
ERROR MESSAGE: Gracenote Error 1540/58: Invalid TOC
ERROR MESSAGE: Socket open failed.
ERROR MESSAGE: Active X control can't create object.
ERROR MESSAGE: Out of memory
ERROR MESSAGE: CDDB server can't be found.
ERROR MESSAGE: Method ~ of object ~ failed.
ERROR MESSAGE: The Microsoft Jet database engine cannot open the file 'C:\CDTRUSTEE\CDTrust.mdb'. It is already opened exclusively by another user, or you need permission to view its data.
ERROR MESSAGE: Run-time error '383'.  'Text' property is read-only'.
ERROR MESSAGE: [40000] Decompression failed
ERROR MESSAGE: C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. =====================================

How do I download CD Trustee to try it out for free?

You can download CD Trustee by clicking here.  This will take you to the CD Trustee Download web page.  You then click the link on that page that says "Download CD Trustee (6.4 MB)".  After that, proceed like you would when you download any file.  You should see a standard "download file" dialog box, and you should select the option to save the file to disk.  You should then see a standard "Save As" dialog box, and you will need to indicate where on your hard disk you want to save the SetupCDT.exe file.  Make sure you remember the folder where you save the file, because after the download is complete, you will need to navigate to that folder on your hard drive and double-click on the SetupCDT.exe file.  This will start the installation process and will install CD Trustee on your computer.
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Does CD Trustee work with Windows XP?

Yes!

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I lost my registration code!  What do I do?

As long as you still have the database of albums (your CDTrust.mdb file) that you used when you entered your code initially, you don't even need your registration code.  Even if you install CD Trustee on a new machine, as soon as you copy the CDTrust.mdb file into the folder where you installed CD Trustee (replacing the sample database file), the program will recognize you as a registered user.

If you lost your database (what? no backup?) then we can supply you with your registration  code.  We keep good records.

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I have an older version of CD Trustee.  How can I update to the latest version?

The current version of CD Trustee is version 2.06.  If you have an older version, you can download the new version and install it into the same folder as your existing version.  

Do NOT un-install the old version, or you might delete your database of albums.  In any case, you should back up your CDTrust.mdb database file first.    Instructions for backing up this file are on this FAQ page.  Just click here to jump to those instructions.

If you licensed version 1 and install version 2, you will need a new registration code before you can add additional albums to your existing database.  Current version 1 customers can upgrade at a reduced price by clicking on the Upgrade information link.
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Tips for inserting and looking up your CDs

You should not insert all your CDs before looking them up on the Internet.  It is best to do them in small batches of 30 or 40 discs at a time, and stack them so you know the order they were inserted.  This way, if CDDB tells you it cannot find the 28th disc you inserted, you will know which one that was, so you can enter it manually. 

You should back-up the CDTrust.mdb file periodically during this process, to make sure you don't lose your work should you have a hard-disk crash or some other disaster.
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General tips when you have a problem

If things were working fine and now all of a sudden they are not, first try rebooting your computer.  If this does not solve the problem, try re-installing CD Trustee by downloading the latest version from this web site.  If this does not solve the problem, think about any changes that were made to your computer since the last time CD Trustee was working properly.  Did you install any new programs?  Other programs that use CDDB are especially suspect.

If you need to contact us via e-mail, please give a complete description of the problem and what you were doing at the time.  In other words, what was the last button you pressed, and what screen was it on?  Please be very specific!  Include the complete text of any error messages, the version of Windows you are using, and some information about the hardware and software installed.  

Specifically, it is often useful to know what firewall software you are using (if any), if you have a high-speed or dial-up connection to the Internet, and if you have more than one CD drive and/or zip disk drive installed.
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How to Back-up CD Trustee

All of your CD Trustee album data is contained in a file named CDTrust.mdb.  This file is located in the folder where you installed CD Trustee, typically C:\Program Files\CDTrustee.  You should  back up this file any time you add or change album or artist information in CD Trustee.  

CD Trustee version 2 has a backup option on the File menu, and instructions are in the Help file.  However, many people prefer to copy the database file manually, using Windows.  Here's how:

Just copy the CDTrust.mdb file to another location, preferably on another disk.  If you do not know how to copy a file in Windows, click your Windows Start button, then click on Help, then type: "copying files" in the search box (without the quotes).  There are many ways to copy a file. Here is one way that the Windows Help documentation describes:
To copy a file or folder:
In My Computer or Windows Explorer, click the file or folder you want to copy.
On the Edit menu, click Copy.
Open the folder or disk where you want to put the copy.
On the Edit menu, click Paste.

Can't you be more specific?  I need more detailed instructions!
O.K.  Start Windows Explorer by placing your mouse pointer over either your "My Computer" icon or on the Windows Start button, then press your RIGHT mouse button once. This is called "right-clicking", as opposed to "clicking" which would be pressing your LEFT mouse button once.  Right-clicking displays a menu. Choose "Explore" from that menu to start Windows Explorer.

In Windows Explorer, navigate to the folder where you installed CD Trustee, typically C:\Program Files\CDTrustee.  You navigate there by clicking on the Program Files folder, then clicking on the CDTrustee folder within the Program Files folder.  On the right-half of this window you should see a list of files contained in that folder.  One of those files should say "CDTrust.mdb" Right-click on that file and choose "Copy" from the menu that appears.  Nothing will appear to happen, but this will copy that file into your Windows Clipboard.  You can then "Paste" that file into any other folder on your hard disc, a floppy, or a zip disk, simply by right-clicking on that disk or folder and choosing "Paste" from the menu that appears.

If you see several files that just say "CDTrust" rather than "CDTrust.mdb", right-click on the one that says it is type "Microsoft Access Database", or else set Windows to display the entire file name by doing the following while viewing the contents of this folder in Windows Explorer: Left-click on the Tools menu and choose "Folder Options" from that menu, click the "View" tab, then remove the check-mark from the box that says "Hide file extensions for known file types", then click the OK button. This will then display the entire file names, so you should see "CDTrust.mdb" in the list of files rather than just "CDTrust".

Any album cover images you save in CD Trustee are saved as .JPG image files, in the Pictures sub-folder of the folder where you installed CD Trustee, typically C:\Program Files\CDTrustee\Pictures. Each picture is a separate .JPG file, so if you want to back up these image files, you should copy the entire Pictures sub-folder to another location.
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How do I manually add albums, artists, and tracks?

You manually add artists and albums by clicking on the big "Add Artist" and "Add Album" buttons on the main CD Trustee screen. After adding an album, display the details for that album and click on the "Tracks" tab. You should then press the Help button on that screen for instructions on adding tracks to the album.
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Can I publish my list of songs on the Web?

Yes!  There are at least two ways to do this.  You can run any CD Trustee report, and then press the "Save to file" button on the Print Preview screen.  You then choose "HTML" from the "Save as type" box, and indicate the file name you want to create.  You can then add this file to your web site.  

Another option, mostly for professional DJs, is to export your CD Trustee data to a text file by choosing "Export" from the CD Trustee Edit menu.  Specify a file name and location for this text file, and choose "Text File - Artists, Songs, Genre & Album Title" from the "Save as type" list box (in version 2 only).  Then check out the DJ Intelligence web site to publish this information for others to see on the Web.  You can upload your export file to them, as-is.  They charge an annual fee for their service.  Sane Soft, LLC is not affiliated with DJ Intelligence

How do I restore my album data?  My hard disk crashed!

HOW TO RESTORE YOUR CDTRUST.MDB FILE FROM A BACKUP COPY:

All of your CD Trustee album data is contained in a file named CDTrust.mdb.  This file is located in the folder where you installed CD Trustee, typically C:\Program Files\CDTrustee.  Any album cover images you save in CD Trustee are saved as .JPG image files, in the Pictures sub-folder of the folder where you installed CD Trustee, typically C:\Program Files\CDTrustee\Pictures.  Each picture is a separate .JPG file, so if you want to back up these image files, you should copy the entire Pictures sub-folder to another location.

First, if CD Trustee is no longer installed on your computer, install it by running the installation program, which is file name SetupCDT.exe. 

Then, start Windows Explorer by placing your mouse pointer over either your "My Computer" icon or on the Windows Start button, then press your RIGHT mouse button once.  This is called "right-clicking", as opposed to "clicking" which would be pressing your LEFT mouse button once.  Right-clicking displays a menu.  Choose "Explore" from that menu to start Windows Explorer.

In Windows Explorer, navigate to the disk and folder that contains the backup copy of your CDTrust.mdb file.  You navigate there by clicking on the disk and the folder, on the left half of the window.  On the right-half of this window you should see a list of files contained in that folder.  One of those files should say "CDTrust.mdb". Right-click on that file and choose "Copy" from the menu that appears.  Nothing will appear to happen, but this will copy that file into your Windows Clipboard. 

You can then "Paste" that file into any other folder on your hard disc.  You want to paste it into the folder where you installed CD Trustee, typically C:\Program Files\CDTrustee.  If that is where you installed CD Trustee, navigate to that folder by clicking on your C: drive, then click on the Program Files folder, then click on the CDTrustee folder within the Program Files folder.

To "Paste" the file, you right-click on the CDTrustee folder, and choose "Paste" from the menu that appears.  You will probably be asked if you want to replace the existing CDTrust.mdb file contained in that folder.  If you just installed a new copy of CD Trustee, this is the file containing the sample artists and albums.  Reply "Yes" to that question, but make sure you are not replacing a more recent copy of your database that is already contained in that folder.  Of course, if that were the case, you would have no reason to restore your data in the first place.  By the way, the date and time on the CDTrust.mdb file is updated each time you start CD Trustee and read that data, so just because the date and time on the CDTrust.mdb file you are replacing may be more recent, it does not mean it is a "better" copy.  It just means you accessed that data more recently, by starting CD Trustee and looking at that data.

NOTE: If you see several files that just say "CDTrust" rather than "CDTrust.mdb", right-click on the one that says it is type "Microsoft Access Database", or else set Windows to display the entire file name by doing the following while viewing the contents of this folder in Windows Explorer:  Left-click on the Tools menu and choose "Folder Options" from that menu, click the "View" tab, then remove the check-mark from the box that says "Hide file extensions for known file types", then click the OK button.  This will then display the entire file names, so you should see "CDTrust.mdb" in the list of files rather than just "CDTrust".

IMPORTANT NOTE: If you copy the CDTrust.mdb file or picture files to a CD-R or CD-RW and then copy them back to a hard drive, some versions of Windows set the file attribute property to be "Read-only" for these files.  This will prevent CD Trustee from working.  You must remove the "Read-only" attribute, since CD Trustee needs to be able to write to these files. You need to change this by right-clicking on the file in Windows Explorer, then choose "Properties" from the menu that appears, then remove the check-mark in the Read-only box.

CD Trustee version 2 has a Restore option on the File menu, to make this easier for those who do not know how to copy a file in Windows.  The help file in that version explains how to use this option.

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An artist is sorted by first name instead of last name.  How do I change this?

You can easily change the sort order (and letter it is displayed under) for any artist.  Just display the details for that artist, then change the text in the "Sort by name" field on the artist details screen.  The artist will sort based on the first letters in that field.  If you are displaying album or track details, just click on the Artist tab to see this screen.  Changing the artist full name will not change the sort order; you must change the "Sort by name" on the artist screen.

The CDDB database sometimes has artists improperly sorted by first name.  CD Trustee simply reflects what is in the CDDB database.  Fortunately, this is very easy to correct by simply changing the "Sort by name" on the artist details in CD Trustee. 

Be careful not to change band names to sort by what you think is the last name of a person but is not. For example, "Pink Floyd" should sort under "P", not "F", since this is the name of the band and not the name of a person in the band.  The same holds true for "Jethro Tull", which should sort under "J".
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My hard drive crashed, and I installed a new one. Do I need a new registration code?

If you have a back-up copy of your CDTrust.mdb file, just copy that file into the folder where you re-install CD Trustee.  You will not need to enter your registration code again as long as you have copied your old CDTrust.mdb file into the folder where CD Trustee is installed.  If you do not have any back-up, download and install CD Trustee again, then enter your existing registration code to remove the 30-album limit. If you no longer remember that code, send an e-mail to 

and we'll look up your code and e-mail it to you.
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The registration code you gave me does not work!

Make sure you have version 2 of the program.  The version 2 codes do not work with version 1.  Make sure there are no leading or trailing blanks when you enter the code.  When entering your registration code, you are asked for both your Code and your Name.  Make sure you enter them in the proper place.  Some people have entered the code into the name box.  Make sure you enter the registration code, not the order number or product number shown in the e-mail.  If you are certain you are entering the code properly and it still does not work, send an e-mail to

and we will test it for you.
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Some of the data that was automatically added for my albums is wrong.
...or... I can't find an album that was automatically added.

The data in the CDDB database is not perfect, and you will have to do some editing.  The genres they have associated with some albums may not be the genres you would choose. You might also encounter issues like artist names spelled two different ways for the same artist. For example, you might have one album that is put under artist "Bruce Springsteen" and the next might be under "Bruce Springsteen and the E-Street Band".  CD Trustee lets you easily move albums between artists, so you can easily put them under just one artist name and delete the other.

If you added an album but can't find it, use the Find feature (in version 2) to look for part of the album name, run the "Automatically Added Albums" report, or view the Log of CDs Already Looked Up on the "Add CDs automatically" screen.

Some artists are sorted in CDDB by their first name instead of correctly by their last name. You can easily change this in CD Trustee by displaying the details for that artist, then change the text in the "Sort by name" field on the artist details screen. The artist will sort based on the first letters in that field. If you are displaying album or track details, just click on the Artist tab to see this screen.

We ran into issues like having artist "The Doors" also exist as "The  Doors" (with two spaces after the word "The"). CD Trustee corrects things like this before you even encounter it.  In fact, "The Doors" SHOULD be listed simply as "Doors", but with the "The" box checked, according to CDDB rules.  The "The" prefix gets added automatically when the full artist name is displayed. This is how CD Trustee works.  However, people who submit albums to CDDB do not always follow the rules.

CD Trustee corrects these bad data issues as much as it can, before you even see it.  However, when people think "Pink Floyd" is the first and last name of a singer rather than the name of a band, they can end up having it sorted under "F" rather than correctly sorted under "P".  The same goes for "Jethro Tull".  That band should be sorted under "J".  Things like this the program can't figure out, but you can easily correct by changing the "Sort by name" field on the artist details screen in CD Trustee.

You will find that many compilation albums are listed under artist name "Various Artists".  If you add a CD and cannot find the artist under their first or last name, look under the Various Artists entry for the album name.   Albums can be easily moved to a different artist.

There is a separate artist name field for each track on the track details screen.  If this information exists in CDDB, it will be added to this field in CD Trustee.   However, the CDDB data sometimes has the artist name in the same field as the song title on these compilation discs.  If you enter the artist name for each track on a "Various Artists" album, (and spell it the same as it is on albums by that artist), the "Songs by Artist" report will group all those songs under the correct artist.
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What about future updates to the program? 

Paying customers can download minor version updates for free. 

When a major update is released, it will require a new registration code be purchased at a reduced fee for existing customers.. 

Customers will be notified of major updates (or very important minor updates, if any) via e-mail.  Therefore, make sure we always have your current e-mail address.

We am extremely interested in feedback and suggestions!  Fire away.  The more requests we have for a feature, the closer it moves to the top of our list.
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Getting Album Cover Pictures

If you have a scanner, you can scan album cover pictures into a file and then press the "Get Picture" button on the CD Trustee Front Cover or Back Cover screens. This will let you specify the file name to copy into CD Trustee. You can also copy many album front cover pictures directly from the Internet. 

There are web sites on the Internet that specialize in album cover images.  You can use your existing Internet browser to display this images, and paste them into CD Trustee.  Once that larger image is displayed, right click your mouse on the image, and choose "Copy" from the menu that appears. Then, go back to the CD Trustee cover screen and click the "Paste Picture" button.  

Another way to copy cover art from the Internet into CD Trustee is to invoke the Music Browser, but ignore the cover image that may be displayed on the first CDDB screen you see. For some reason they don't let you copy that, and it is too small for decent quality anyway. Instead, click on the Amazon.com link which should take you either to that specific album or to a page for that artist, with albums listed there. Select the album you want (assuming it is listed), and click on the link that says "See larger picture" (under the small album cover picture). Once that larger image is displayed, right click your mouse on the image, and choose "Copy" from the menu that appears. Then, go back to the CD Trustee front cover screen and click the "Paste Picture" button.  

There are now lots of web sites that cater specifically to people looking for scanned album cover images, including both front and back covers.  Just search for them on the web by using keywords such as "album covers" and you will find plenty to keep you busy.

Cover Picture Technical Details
The album cover pictures are saved in the PICTURES sub-folder of the folder where you installed CD Trustee. This is typically C:\Program Files\CDTrustee\Pictures. There are 4 possible pictures for each album. These are the Front, Inside, Back, and Thumbnail pictures. The Thumbnail picture is simply a smaller version of the Front cover picture, and is created whenever a Front cover picture is saved. The pictures are stored as .JPG files. They have rather cryptic names, to insure they are always unique, and also in an attempt to allow them to be transferred between multiple installations of CD Trustee. These file names start with either a unique number for the album that came from the CDDB online database, or they start with the letter "M" followed by a unique number, for manually added albums. The file names end with either the letter F, I, B, or T, which stands for Front, Inside, Back, or Thumbnail picture, respectively.

Hopefully you will not have to "get at" these pictures except via the CD Trustee program. The program allows you to copy these pictures to the Windows Clipboard, and you can then paste them into any graphics program.  It is good to know where they are for backup purposes.
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Facts about the album and artist data in CDDB

The data in the CDDB database is not perfect, and you will have to do some editing. The genres they have associated with some albums is just wrong in my opinion. You might also encounter issues like artist names spelled two different ways for the same artist. For example, you might have one album that is put under artist "Bruce Springsteen" and the next might be under "Bruce Springsteen and the E-Street Band".  CD Trustee lets you easily move albums between artists, so you can easily put them under just one artist name and delete the other.

We ran into issues like having the artist "The Doors" also exist as "The  Doors" (with two spaces after the word "The"). CD Trustee corrects things like this before you even encounter it.  In fact, "The Doors" SHOULD be listed simply as "Doors", but with the "The" box checked, according to CDDB rules. The "The" prefix gets added automatically when the full artist name is displayed. This is how CD Trustee works.  However, people who submit albums to CDDB do not always follow the rules.

CD Trustee corrects these bad data issues as much as it can, before you even see it.  However, when people think "Pink Floyd" is the first and last name of a singer rather than the name of a band, they can end up having it sorted under "F" rather than correctly sorted under "P". The same goes for "Jethro Tull", which should be sorted under "J".  Things like this the program can't figure out, but you can easily correct by changing the "Sort by name" field in the Artist details in CD Trustee.

You will find that many compilation albums are listed under artist name "Various Artists". There is a separate artist name field for each track.  However, the CDDB data sometimes has the artist name in the same field as the song title on these compilation discs.  You can still enter the artist name for each track on a "Various Artists" album.
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Can I put my album data on a different hard drive from where the program is installed?

Your album data is stored in the CDTrust.mdb file.  CD Trustee looks for this file in the same folder where the CDTrust.exe file is located.  CD Trustee also stores album cover images in the Pictures sub-folder of the folder where the CDTrust.exe file is located.  This is typically the C:\Program Files\CDTrustee\Pictures folder. That folder MUST exist in order for CD Trustee to work. 

In version 2, CD Trustee remembers the location of the last database file you open, and opens that one automatically the next time you start the program.  You can open a database in a different location by choosing "Open" from the File menu.  You can save a database to a different location or different file name by choosing "Save Database As" from the File menu.  Further details are in the CD Trustee Help file, accessed from the Help menu in CD Trustee version 2.
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A disc I inserted was not found in the CDDB database. Can I add it?

If a disc is not found, you can add it manually to your CD Trustee database.  If you care to have it added to the CDDB database, you can submit your manually-added albums to CDDB by using CD Trustee.  The easiest way to do this is to first manually add the album to CD Trustee, filling in all the song titles, and the music genre and sub-genre.  This is required information before adding the album to CDDB.  Don't worry about filling in the time for each song, as this will happen automatically in the next step.

Display the details for the newly-added album, and click on the album tab if that tab is not already selected. Then press the "Link album to disc" button, AFTER inserting that CD into your computer. This button only appears if the album was manually entered, as the disc is already linked to the album if it was added automatically.  Press the button that says "Album help" on the album screen to read a few more details about linking a disc to an album.

Leave the disc in your CD reader, as CDDB requires that the CD be inserted into your computer to verify the number of tracks on it. It also has to read the TOC, which it needs to use as the album key for future lookups.

Now, go back to the main screen, and choose "Submit disc" from the Edit menu.  Read the instructions displayed when you choose that option.  If you followed these instructions correctly, the information that you saved in CD Trustee for that album should be automatically filled into the CDDB submission screen, so you will not have to type it in again when you submit.

After submitting the disc to CDDB, it can take a while before it is accepted into the CDDB database, assuming it is accepted at all.  Sometimes they will reject entries if the data is incorrect or for some other (unknown) reason.  
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How can I submit an album to CDDB without typing it in again?

Can I export my album data or reports to a file?

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The CD Player or other software starts up automatically when I insert a CD for lookup.

This occurs because that program is set up as the default CD player on your machine. You can do one of two things: Turn off the Auto insert notification for your CD-ROM drive, or else disable Windows AutoPlay. Disabling AutoPlay is described when you press the Help button on the CD Trustee "Play a CD" screen.

To turn off Auto insert notification for your CD drive in Windows 98, RIGHT-click on your "My Computer" icon, select Properties, click the Device Manager tab, double-click on CDROM, double-click on the name of your CD-ROM drive, click the Settings tab, and remove the checkmark in the Auto insert notification box by clicking on it, then click the OK button. You will have to reboot your computer before this change takes effect.

In Windows XP, you can do the following:
1. Double-click the My Computer icon.
2. Right-click on the drive icon for your CD drive, CD recorder, or DVD drive, and select Properties.
3. Choose the AutoPlay tab, and choose the desired action for each type of CD.  In this case, choose Music CD, then click Select an action to perform, then select Take no action, or delete the "Play" action.

As long as CD Trustee is started and active before you insert a CD, this should not be much of a problem. Just end the CD Player software after it starts up, and it should not start up again until you are finished.
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Nothing happens when I insert a CD for lookup, or my computer hangs
CD Trustee attempts to use the first CD drive on your system.  In some cases you might need to explicitly specify the correct drive letter for your CD drive.  Do this by choosing "Change CD drive letter" from the Options menu in CD Trustee.  If you have two drives, you might simply need to insert the disc into the other drive.
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The Gracenote/CDDB Registration Wizard does not appear the first time I try to look up albums.
You should try downloading and installing the latest version of the CDDB files. Go to the following web site address to download the latest version of the CDDB files:
http://www.gracenote.com/developer/update/ 
The download is about 500 KB in size. Before you install these files, make sure you have ended any other programs that may be using these files, including CD Trustee. The files cannot be installed if any program is open that uses those files.
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ERROR MESSAGE: Gracenote Error 1540/58: Invalid TOC
If the error only occurs on one or very few CDs, this is either because your CD drive had a hard time trying to correctly read that particular disc, or because some early 1980s CDs do not conform to the Redbook audio CD standard.  In the second case, chances are if you go out and buy a version of the same CD today, it will work fine. 

The Gracenote/CDDB management has decided to refuse to recognize these non-standard CDs, so they will have to be entered into CD Trustee manually.  These discs are rare, and they have technical reasons for not wanting to allow them.

I had one user tell me he got an "invalid TOC" error on a badly scratched CD, and when he tried it again, it worked fine.  Another user told me this happened on a few of his discs that did not look damaged but that he suspects may have some errors on them, just like a CD might skip for no apparent reason sometimes.  Inserting them again solves the problem in some cases.  In other words, this error can be caused by a problem with your drive not correctly reading the CD.

If the error is due to one of these non-standard or damaged CDs you might have to delete all pending lookups on the "Add CDs automatically" screen to clear the error, then insert and lookup CDs in smaller batches (or one-by-one) to find the culprit. 
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ERROR MESSAGE: Socket open failed
ERROR MESSAGE: CDDB server can't be found
If things were working fine before and nothing changed, you may need to do nothing except wait.  Sometimes CDDB has problems with their servers.  They usually get a problem resolved within 24 hours.

If that is not the problem, first make sure you were connected to the Internet. If not, connect to the Internet and try again. These messages are usually due to a proxy setting issue or firewall preventing access, assuming you WERE already connected to the Internet. Are you using a proxy server, and are you sure the settings are correct? You set these in CD Trustee by choosing "Set Proxy Server" from the Options menu. See if there are already some values in these fields, and if they are correct. If you do not know anything about what the proper setting should be, contact your network administrator or ISP and ask them if you are using a proxy server or firewall, and ask them for the proxy host name and port number. Access to the CDDB servers requires this. If you are not using a proxy, the Proxy Host should be blank, the Proxy Port number should be 0 (zero), and the user name and password should be blank. Otherwise, specify the Proxy Host name and Proxy Port number you are using. 

If this does not work, try putting 80 in the Proxy Port number, and leave the Proxy Host Name blank. The user name and password are usually left blank, even when you are using a proxy.  If this does not work, try 8080 in the port number, and if that does not work, try 8880.

If this does not work and you are using a firewall such as ZoneAlarm, you might have to give permission to CD Trustee or to CDDBControl to access the Internet.

If you are using Windows XP, make sure the "Internet Connection Firewall" is not turned on. When you install XP and run the Windows XP Network setup wizard, it is automatically turned on. Click your Start button, choose Control Panel, then choose Network Connections. Right-click on the connection you are using to connect to the Internet, and choose Properties from the menu that appears. Click the Advanced tab and see if the "Internet Connection Firewall" has a check mark in it. If so, remove that check mark. 

If this still does not work, try re-installing the very latest version of CD Trustee, after ending every other program on your machine..  If that does not solve the problem, find every copy of the CDDBControl.DLL file on your machine, delete or rename it to something else, then re-install CD Trustee.
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ERROR MESSAGE: Active X control can't create object

Most likely, the DAO350.DLL file is missing or not registered, and something on your machine is preventing this file from being properly installed. 

You need to rename this file to some other name, then re-install CD Trustee. This will place the correct version of this file on your machine and properly register it with Windows.  Do NOT un-install CD Trustee first. This might delete your existing database of albums, which is the CDTrust.mdb file. Simply re-install into the same folder as before.

The DAO350.DLL file is probably in folder C:\Program Files\Common Files\Microsoft Shared\DAO.  It might also be in your Windows\System folder, or Windows\System32 folder if you are using Windows XP.  If you can't find it, do the following: Double-click your "My Computer" icon, then click the Search button.  Choose "All files and folders" from the options listed, and type dao350.DLL in the file name box.  In the "Look in" box, make sure this says "My Computer", or else change this to your C drive, then click the Search button.
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ERROR MESSAGE: Out of memory

What version of Windows are you using? If you are running Windows XP, check to make sure you are not running CD Trustee in Windows "compatibility mode". This will cause an "Out of Memory" error message, and may have been inadvertently set without your knowledge. To check and change this, right-click the CD Trustee icon on your desktop, then: 
Click Properties. 
Click Compatibility tab. 
Remove any checkmark you may find in the box that says: "Run this program in compatibility mode for:".

When Windows produces an "Out of memory" error, it can be a thousand different things. It usually has nothing to do with the amount of memory on your machine. If it is not due to running the program in compatibility mode, it is usually due to some mis-matched Windows DLL files, due to installing or un-installing some other program. The trick is figuring out which ones. This problem was most likely caused by installing or un-installing some other software on your machine. If you think back to what changed since the last time CD Trustee was working, perhaps you can uncover the culprit.

To solve this problem, try re-installing CD Trustee. Make sure you first re-boot your machine, then end all other programs that may be running, including any virus-checking programs. Just run the SetupCDT.exe file that you downloaded and ran the first time to re-install CD Trustee, or download the latest version of this file from this web site. Do NOT uninstall CD Trustee first, or you might wipe out your database of albums. In any case, you should always have a backup copy of your database file, which is file name CDTrust.mdb. You will not have to re-enter your registration code as long as you are using your same database file.

If the re-install does not work, then locate any copies of the CDDBControl.DLL file on your machine and rename them to something else or delete them, then re-install CD Trustee again. That file is found in your Windows/System folder, or Windows/System32 if you are using Windows XP.
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ERROR MESSAGE: Method ~ of object ~ failed

You will get that message if you try to start a second copy of CD Trustee or any other CDDB2-enabled program. Only one copy of the CDDB control can be running at a time.

If this is not the problem, the CDDB local cache files may be corrupted. Starting with version 1.27 of CD Trustee, these files are automatically deleted each time you start CD Trustee. If you have an earlier version, you should install the latest version.

If this STILL does not solve the problem, it may be caused by an incompatible or improperly registered CDDBCONTROL.DLL file on your machine. This file is used by all CDDB2-enabled programs. There are a few things you can do to insure this is not the problem. Read to the end before starting, to be sure you are comfortable with doing this before you start. If you are not, perhaps you can enlist the help of a more experienced person. Try these steps:

1: Search for all copies of file CDDBCONTROL.DLL on your hard disk by clicking your Windows Start button, then click on Find, then Files or Folders, then type CDDBCONTROL.DLL in the Named box. Hopefully there is only one, located in your C:\Windows\System folder. Rename it or delete that file or files.

2. You can now simply re-install CD Trustee to see if this solves the problem.  If not, repeat step 1, then proceed to step 3.

3: Click your Windows Start button, then click on Run, then run RegEdit in the Open box. Navigate to the following Registry folder: HKEY_LOCAL_MACHINE\SOFTWARE\CDDB and delete that folder.

4: If you care, back up your CDTrust.mdb file to be SURE you don't lose the time you spent inserting your CDs. This file is located in the sub-folder where you installed CD Trustee, typically C:\Program Files\CDTrustee.

5. Un-install CD Trustee by clicking your Windows Start button, then click Settings, then Control Panel, then Add/Remove Programs.

6. Re-install CD Trustee by running the SetupCDT file you downloaded. 

If you still have problems after re-installing, click on the Start button, choose Run, then type the following command in the Open box:
regsvr32 c:\windows\system\cddbcontrol.dll
Then press the OK button. You should get a message that says the command succeeded. If you are on a Windows NT or Windows 2000 machine, the command should instead be:
regsvr32 c:\WINNT\system32\cddbcontrol.dll
If you are using Windows XP, the command is:
regsvr32 c:\windows\system32\cddbcontrol.dll
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ERROR MESSAGE WHEN STARTING CD TRUSTEE:
The Microsoft Jet database engine cannot open the file 'C:\CDTRUSTEE\CDTrust.mdb'. It is already opened exclusively by another user, or you need permission to view its data.

The problem occurs because the CDTrust.mdb file is set to be "Read-only". I'll bet you backed up that file to a CD-R or CD-RW, and then copied it back to your hard drive. Often, when you copy a file back to the hard drive from a CD-R, the file attribute is set to be Read-only. You need to change this by right-clicking on the file in Windows Explorer, then choose "Properties" from the menu that appears, then remove the check-mark in the Read-only box.

I'm confused and need more detailed instructions.

OK. Start Windows Explorer by placing your mouse pointer over the Windows Start button, then press your RIGHT mouse button once. This is called "right-clicking", as opposed to "clicking" which would be pressing your LEFT mouse button once. Right-clicking displays a menu. Choose "Explore" from that menu to start Windows Explorer.
In Windows Explorer, navigate to the folder where you installed CD Trustee, typically C:\Program Files\CDTrustee. You navigate there by clicking on the Program Files folder, then clicking on the CD Trustee folder within the Program Files folder. On the right-half of this window you should see a list of files contained in that folder. One of those files should say "CDTrust.mdb" Right-click on that file and choose "Properties" from the menu that appears, and then click on the check mark in the Read-only box to remove the mark from this box. Then click the OK button.

If you see several files that just say "CDTrust" rather than "CDTrust.mdb", right-click on the one that says it is type "Microsoft Access Database", or else set Windows to display the entire file name by doing the following while viewing the contents of this folder in Windows Explorer: Left-click on the Tools menu and choose "Folder Options" from that menu, click the "View" tab, then remove the check-mark from the box that says "Hide file extensions for known file types", then click the OK button. This will then display the entire file names, so you should see "CDTrust.mdb" in the list of files rather than just "CDTrust".
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ERROR MESSAGE: Run-time error '383'.  'Text' property is read-only'.

This error may occur after viewing the details for a recently added album.  The problem is caused by some unexpected data from the CDDB database.  To fix it, you need to download and install a newer version of CD Trustee.  The problem is fixed in version 1.27 or newer.
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ERROR MESSAGE: [40000] Decompression failed.

Some CDDB2 end users who also use Norton Personal Firewall 2002 have reported receiving the following error message from the CDDB service when the Firewall is enabled: "[40000] Decompression failed."
 
Symantec has notified us that they have solved this issue.  If you encounter this problem you can use the "Live Update" feature of Personal Firewall 2002 to download and update the software.  This should take care of the problem. 

If you are using Windows XP, make sure the "Internet Connection Firewall" is not turned on. When you install XP and run the Windows XP Network setup wizard, it is automatically turned on. Click your Start button, choose Control Panel, then choose Network Connections. Right-click on the connection you are using to connect to the Internet, and choose Properties from the menu that appears. Click the Advanced tab and see if the "Internet Connection Firewall" has a check mark in it. If so, remove that check mark. 

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ERROR MESSAGE: C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. 

This message can occur when installing CD Trustee if your Microsoft Windows file "C:\Windows\System32\Autoexec.nt" is either missing or damaged. You can solve this problem by copying that file from another Windows XP or Windows 2000 system, or from your Microsoft Windows XP installation CD.  Details for doing that are in the Microsoft article at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324767. It gives details for replacing those files from your Windows XP installation CD.

I searched the web and found an easier solution for those who don't understand how to do the above.  Go to web site www.visualtour.com/downloads/ and download the XP_Fix.EXE file.
I have not tried it and have no connection with the author of this file, but comments from others on the web say it will solve the problem simply by running that file.  If you try it and it solves the problem as expected, please let me know.  

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The End

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